People who have their social media accounts suspended by mistake often have little or no recourse for getting them back (at least, not without media attention). This service is meant to assist those who have been unfairly suspended.
They may now have another choice. DoNotPay, a “robot lawyer” company that provides automated legal services, has added a new service: unbanning social media accounts!
The new service, which is included with DoNotPay’s monthly subscription, provides users with an alternative to emailing help center bots or wiring appeals that may never be answered. Instead, DoNotPay requests information from users about what happened to them and sends a letter on their behalf to the relevant company’s legal department.
When you write to customer service, they may not take it as seriously as the legal department. They are far more likely to respond to your inquiry.
In the appeal, the company also attempts to “match” your appeal with a “legal reason why they can’t ban you,” citing any applicable state and federal laws. The letter also includes a response deadline for the company. So far, PayPal and Instagram have been among the most frequently requested unbanning services. However, the service will also work with other platforms such as Twitter, Snapchat, Uber, Tinder, YouTube, Twitch, and others.
The service isn’t for people who were kicked off a platform for good reason, such as breaking its terms of service. Even for those who were suspended in error, he estimates that the chances of getting their account back as a result of this process are around 20%.